FAQs
1. Where is Galerie des Tanneurs Maison located?
We are located at 483 Rue Principale, Marrakesh, Maroc. You’re welcome to visit our showroom during business hours to explore our furniture and lighting collections in person.
2. Do you offer local showroom sales?
Yes! You can visit our showroom in Marrakesh for direct purchases. Our team is happy to provide personalized advice and assist you with your selections.
3. Do you ship internationally?
Yes, we ship worldwide through trusted logistics partners. International delivery times vary depending on your location, and you will receive tracking information once your order is dispatched.
4. How long does shipping take?
- Local delivery in Morocco usually takes 2 to 5 business days.
- International shipping typically takes 7 to 14 business days.
5. Can I track my order?
Absolutely! Once your order is shipped, we will send you a tracking number and a link to monitor your shipment in real time.
6. What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Maestro. All payments are securely processed via encrypted checkout.
7. What is your return policy?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 14 days of delivery. Please refer to our Return & Refund Policy for full details.
8. How do I cancel my order?
Orders can be canceled within 24 hours of placement if they have not yet shipped. Contact us immediately with your order number to request cancellation.
9. Who can I contact for help?
You can reach our customer service team via:
📧 support@tanneursmaison.shop
📞 +212 773 000 888
Our office hours are Monday to Friday, 9 AM to 6 PM (GMT+1).
If you have any other questions, feel free to contact us anytime!